Modern paces of society’s information and communication development cause a rapid increase in business requirements in all industries and spheres of business. They induce to technological changes in the construction of business processes, taking into account the main general trends of society’s digitalization. The development of information technologies changes the activity models of business organizations, the procedure of adaptation to new conditions and business requirements, which provide for a greater degree of automation and digitalization of business processes and production stages. At this stage of industrial development, a simplification and termination of certain business processes based on using digital technologies and expanding the set of digital tools takes place. The purpose of the academic paper is to study the features and main trends of digitalization in the business environment, as well as to evaluate the effectiveness of various types and forms of electronic interaction of business entities while implementing business processes. In the course of the research, system-structural, comparative, logical-linguistic methods, analysis, synthesis, induction, deduction, abstraction, and idealization were applied to study and process materials in the field of communicative relations in implementing business processes. A questionnaire survey was also used to clarify certain practical aspects of this sphere.

Highlights

• The purpose of the academic paper is to study the features and main trends of digitalization in the business environment.
• A questionnaire survey was used to clarify certain practical aspects of this sphere.
• It was evaluated the effectiveness of various types and forms of electronic interaction of business entities while implementing business processes.